WHITELISTING EMAIL ADDRESS

Gmail


Add the From address you want to receive mailings from to your Gmail Contacts List:

  1. Click "Contacts" along the left side of any Gmail page.
  2. Click "Create Contact".
  3. Copy and paste prisma@moh.gov.my and noreply-prisma@moh.gov.my into the primary email address dialog box.
  4. Click "Save".

If the mailing is in your SPAM folder, check the box next to the mailing and click the "Not Spam" button along the top.


Hotmail


Add the From address you want to receive mailings from to your Hotmail Safe List:

  1. Open your mailbox and click “Options” (upper right-hand corner).
  2. Click the “Junk E-Mail Protection” link.
  3. Select the “Safe List” link.
  4. Copy and paste prisma@moh.gov.my and noreply-prisma@moh.gov.my into the dialogue box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialogue box.

If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.

You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List". If you see the mailing's from the address on this list, select it and click the Remove button.


Yahoo


Set up a filter to redirect the mailing you want to receive in your inbox:

  1. Open your mailbox and click on "Mail Options" (upper right-hand corner).
  2. Select "Filters" under the Management column.
  3. Click the "Add" button on the Filters page.
  4. In the "From header:" row, make the drop down "contains" and put the mailers from address prisma@moh.gov.my and noreply-prisma@moh.gov.my in the box.
  5. At the bottom of the page Click the "Choose Folder" pull-down menu and select "Inbox".
  6. Click the "Add Filter" button.

If the mailing is in your Yahoo Bulk Folder open the email and click the "Not Spam" button. You should also check that the mailing's email address is not in your "Blocked Addresses" list. You can find your "Blocked Addresses" list by clicking "Mail Options" and then clicking the "Blocked Addresses" link under the Spam column. If you see the mailing's from address on this list, select it and click the "Remove Block" button.


Outlook


Please refer to official Office 365 documentation on whitelisting an email address: Prevent email from being marked as spam in Office 365 and Exchange Online Protection.

Others


The most common way to whitelist an address is to add it to your address book, whitelist, or safe list. There is no universal way to whitelist an address, so if this is not an option, you will have to consult the help section associated with your email application. They should have instructions on how to whitelist an address there.